Hack traditional learning, embrace digital

Hacked

Well hello there, I’m back! Truth is, I’d never really gone away but I had taken a side-step from my blog whilst I reflected on things, re-evaluated and sharpened my saw.

To mark digital learning day I originally wrote this post for our website on behalf of our learning and development team. We are taking steps to hack our education here at Bromford – something 13 year old Logan Laplante talks about brilliantly in this TEDx talk from 2013 (please spare yourself 11 minutes to watch this and be inspired by Logan’s story of why he quit traditional education to be home schooled by his mom.)

The way we deliver our learning to colleagues has gone through some changes, something not everyone reading this will be aware of. Traditionally classroom delivery was favoured but as our organisation has grown the difficulty of achieving this when you have around 1200 employees was becoming more and more apparent.

As digital and social learning grew around us we wanted to piggyback on this opportunity and have a slice of this for ourselves. And Be.Bromford was that very opportunity.

Be.Bromford is our own learning platform that’s built by, and for, our colleagues and their learning journey begins with us way before they’ve even popped on their name badge for the first time!

We give successfully recruited candidates access to our Onboarding site (which sits within Be.Bromford) up to four weeks before their start date and this allows them to see and hear, first hand, what it’s really like to work at Bromford. They will hear from colleagues and senior leaders through video and written article pages, and understand our expectations of them and what it takes to really embrace our special culture.

The Onboarding process does a really good job of speeding up the induction period but what it also does is give these new colleagues an early insight into Be.Bromford and get a feel for how it works and what the navigation feels like. When day one comes around for the colleague they’ll get full access to the rest of the site. From here-in they’ll have access to the rest of the site.

Colleagues will use Be.Bromford to submit their one to one’s and annual reviews and use the site to explore a wealth of articles on various learning topics. We have animated and traditional learning videos, games, resources, screencasts, leadership tools and a social learning community for colleagues to share and support each other with their learning queries and experiences. We’ve also introduced a fantastic new tool called getabstract which helps colleagues find, extract and digest business books’ content in less than 10 minutes.

All of this is helping us to shape and build our next big learning project: something we’re working on we’ve called Job Ready Pathways. These pathways of learning are packaged up for colleagues by job role. It allows new starters to go through all the content they need to get them job ready and prepared to deliver their role and focusses on clarity and consistency for all.

24/7

Be.Bromford is slowly changing colleagues’ behaviours and the way we deliver our learning. We recognise traditional classroom training still has a very key place but what digital learning is doing for Bromford is complimenting the experience. Colleagues can access their pre-learning through Be.Bromford 24/7, share thoughts and ideas, research content and even help write and deliver it for others.

Digital learning for Bromford isn’t about taking anything away from what we currently do it’s about creating more learning opportunities for colleagues. It’s our enabler. It’s our Google.

You can watch our Be.Bromford video by clicking or tapping here.

Sow our Futures

 

This week saw my role take yet another turn as I was asked to take part in an online debate through the Guardian website discussing how housing providers can help to cut rent arrears. The approach to take part came just last week and whilst I was pleased to have been asked I must admit I was a little confused as to why they would ask me. How does Tenant Cashback appeal to this audience? Why me? It got me thinking about an earlier blog I’d written: Your presence is out there!

So, the discussion is only hours away and I’m doing some reading in preparation for the midday kick off. Lots of debate around Universal Credit and Bedroom Tax – I’m still scratching my head, a little self-critical on the value of my presence but hey, I’ll give it 100% and speak of what I know.

The introductions are laid down and the conversations under way. Questions and viewpoints come from all over with customer’s welfare rightly at the forefront. There’s talk of rent collection, Universal Credit, Direct Debits and customer eviction notices! These are some worrying but very genuine and pressing matters that are circulating within the very organisations from where we work, but there’s an underlying message behind all of this which I quote from one of the commenters on the forum:

“Education, education, education”

Something new is happening right now and something that some of us know little about or we are uncomfortable with, so we need to ensure the message is out there and we need to support our customers and our colleagues. But we must remember that with education also comes communication. I made a comment in the debate:

“If customer’s are given a voice they will speak, give them a choice they will make one, give them an opportunity they will take it.”

In the shape of society today we can ill-afford to walk around with the blinkers on, we need to open-up our senses and be more aware of what’s going on around us, whether that means to integrate our services, listen to advice from others or adapt our approaches – we simply cannot continue on a single track without accepting and embracing change. Some changes will happen regardless, with or without our influences, so it’s down to us to greenhouse our ideas for the sake of our customers and each other – we need to sow our futures.

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